Create conversational agents that handle billing questions, outage reports, and plan changes for telecom customers, reducing call volumes and average handling time. Agents keep conversation memory to provide personalized, context-aware replies across channels and can escalate complex tickets to human teams. Integration with CRM and ticketing systems via MCP servers ensures agents read/write real-time account and network status data. The OpenAI-compatible Responses API enables fast embedding into web, mobile, and IVR channels