AI Agents

Policy enforcement, full audit trails, named human ownership, and system-of-record integration by design

LLM + deterministic business logic for flexible responses with deterministic compliance

On‑premise or private cloud (e.g., G42, STC) to meet data residency and sovereignty requirements

Pilots in 1–2 weeks, production rollout in 6–12 weeks, typical 3 months to go‑live

Automates balance checks, transaction inquiries, card blocking and routine requests across voice and chat while preserving mandatory human escalation for KYC, fraud, and disputes. All actions are written into core systems for auditability and regulatory readiness. Enables faster resolution and lower cost‑to‑serve without sacrificing compliance

Supports complex onboarding, KYC verification, and reconciliation workflows with OCR, structured records, and policy‑driven escalation. AI assists regulatory reporting and exception handling while keeping humans as the final authority for high‑risk decisions. This reduces manual effort and strengthens traceable controls

Production voice assistants and agent‑assist reduce operator load and after‑call work, handling high inbound volumes with real‑time recommendations grounded in approved knowledge. Omnichannel orchestration (voice, chat, WhatsApp) ensures consistent policies and unified audit logs. Results: faster AHT and higher first‑contact resolution

Kiosks and virtual assistants automate routine branch tasks and queue management, lowering branch workload and wait times while integrating with CRM and CBS. A governance control plane enforces role‑based access, decision ownership, and full conversation trails, turning interactions into auditable operational records