AI BANKING AND FINANCIAL SERVICES

A suite virtual assistants, contact-center automation, KYC, fraud explainability, churn prevention and digital lending. Integrate with your existing core systems instead of replacing them

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AI BUNDLES ACCELERATE FINANCIAL SERVICES

Improve Customer
and Agent Operations

Yango AI Call Center

Three AI products in one platform — Digital Assistant, Contact Center virtual agent and Agent Copilot — on a single knowledge base and CRM integration. Automates 60–80% of routine queries and reaches production in 3–5 months

Yango Fraud & Chargeback

End-to-end payment protection across Visa, Mastercard and PayPal — prevention alerts, automated dispute resolution and representment AI in one dashboard. Stops up to 95% of chargebacks and goes live in about a day on descriptor only

Yango Lending

MNO-powered alternative credit scoring plus a full loan management system, on top of existing core banking via API. Automated decisions, fully white-label, deployed in 4–8 weeks across 14+ markets

THE PROBLEM

Where banks lose time and money every day

The data already exists inside the bank.
The failure is turning it into action — at the speed and cost the business needs.

Routine service volume

Most inbound contacts don't need human judgment, yet still flow into the call center.

Manual middle office

Onboarding and KYC are reconstructed by hand; errors surface late and create regulatory risk.

Reactive retention

Churn signals sit unused; mass campaigns spend on customers who would have stayed.

Unexplainable fraud

Blocked transactions are hard to justify to customers and regulators; customers re-contact the bank.

AI BANK IS

Built for the people who run banks

Heads of customer service & contact centers

60–75% of inbound contacts are routine but still consume operator capacity; peak-time queues erode CSAT.

40–65% lower operator workload · 30–50% lower cost per contact · 60–80% shorter waits

Compliance, AML & onboarding leaders

Manual KYC takes hours to days; analysts rebuild context across systems; opaque decisions create regulatory exposure.

3–5× faster verification · 50–70% fewer errors · regulator-ready evidence chain

Retail & digital banking leaders

Churn is reactive, visible only after activity drops; mass campaigns waste budget and miss high-value customers.

15–25% retention uplift · 2–3× offer acceptance · 40–60% less campaign waste

Fraud & payments
leaders

Blocked transactions and alerts are hard to explain; disputes and chargebacks threaten merchant accounts and ratios.

Up to 95% of chargebacks stopped · 50–70% faster, auditable fraud explanations

TALK TO A SPECIALIST

SOLUTIONS

AI Digital Assistant

24/7 chat and voice self-service in mobile and online banking

AI BANKING CHATBOT · SELF-SERVICE BANKING

AI Contact Center

Virtual Agent + Agent Assist across voice and chat

AI CONTACT CENTER · VIRTUAL AGENT

Contact Center Agent Copilot

Real-time prompts, automated summaries and CRM/ticket autofill for live agents

AGENT ASSIST · LIVE-AGENT AI

Churn Prevention Copilot

Predict–explain–act retention: ML churn scoring with explainability

CUSTOMER RETENTION AI · CHURN PREDICTION

Fraud Explanation Engine

Turns fraud-engine signals into two governed outputs

EXPLAINABLE FRAUD AI · TRANSACTION ALERTS

KYC & Onboarding Review

Document extraction, UBO resolution & sanctions screening in one flow

KYC AUTOMATION · AML ONBOARDING

CASES

Retention, turned from reactive to always-on

A churn-prevention decision layer scores at-risk customers, explains the drivers and generates targeted offers — measured against a control group, not forecast. In a prior retail-banking deployment it cut churn 59% in the top-30% risk decile (treatment 0.33 vs 0.80 control) on a model scoring 0.84 ROC-AUC, while uplift targeting reduced retention-campaign spend 40–60%.

Onboarding verification in minutes, not days

KYC Review extracts data from identity documents and corporate filings, resolves ownership structures and screens sanctions in one governed flow — so analysts approve prepared cases instead of assembling them. Verification runs 3–5× faster, manual errors fall 50–70%, and onboarding conversion rises 15–25%, with every field tied to a source document.

A contact center that scales without headcount

A Virtual Agent handles routine chat and voice requests while Agent Assist supports live conversations with grounded prompts, summaries and CRM autofill. Operator workload drops 40–65%, cost per contact 30–50%, and first-contact resolution and NPS rise 15–25 points as self-service adoption climbs.

Fraud decisions customers and regulators can trust

The Fraud Explanation Engine turns every blocked transaction into two governed outputs — a clear customer explanation and an auditable, regulator-facing rationale — instead of analysts reconstructing the reasoning by hand. Response time falls 50–70% and repeat customer inquiries 20–40%, with a defensible evidence chain by default.

FROM PILOT TO SCALE

An agile, milestone-driven path
built for regulated environments

DUBAI AI SEAL

Dubai AI Seal, Tier S

The Dubai AI Seal is a government-issued verification system from the Dubai Centre for Artificial Intelligence (DCAI), introduced by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum. It identifies trusted AI providers and ranks them across six tiers (E to S) by their impact on Dubai’s AI economy. Yango Group was among the first companies awarded the Seal at Tier S — the highest level — in recognition of advanced, reliable, and impactful AI solutions.

A proven AI company —
and measurable banking impact

30+

Countries · 30+ offices

15–25%

Retention uplift

40–65%

Operator workload reduction

3–5×

Faster KYC / onboarding

NEED A UNIQUE SOLUTION?

DISCOVER,
BUILD, RUN

EMAIL US

info@yango-b2b.com